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FAQ

HOW DO YOUR LID ILLUMES GET THEIR SPARKLE? DO YOU USE GLITTER TO ACHIEVE THAT AMAZING SHINE? 

NO, it is important to us to steer away from the glitter trend. Not only is it harmful to the environment, but we believe from a luxury stand point there are much better options. Lucky for us and you, we have created a first of its kind formula that uses PEARL and REFLEX to achieve amazing shine and color pay off. So shine brighter than you already do, no glitter needed.

 

ARE YOUR PRODUCTS FREE OF HARMFUL CHEMICALS OFTEN FOUND IN COSMETICS?

Formulated without Talc, Parabens, Nano Particles, and Fragrance. VEGAN, GLUTEN, and CRUELTY FREE.

 

ARE ANY OF YOUR PRODUCTS VEGAN?

Yes!  All of our products are 100% cruelty free, and vegan!!! Our Everything eye brush is made from Synthetic cruelty free bristles.

 

HOW TO USE

Formulated to be used with fingers or our Everything Eye Brush.  Use it alone or layer over your favorite eyeshadow.

 

IS THE FORMULA CREAM OR POWDER?

Our Lid Illumes are a first of it’s kind formula. Not a cream nor a powder, something right in the middle, and something you’ve never experienced before.

 

DOMESTIC SHIPPING

We offer complimentary shipping on all orders over $50. Please allow 3-5 business days. All orders under $50 will be charged a flat fee of $4.95. Please allow up to 48 hours to process your order.

 

DOMESTIC RETURNS

We hope you love your RÒEN products, but understand things happen. We accept all returns within 14 days of purchase with the original receipt. Refunds are based upon the original form of payment excluding any shipping cost. Please allow 7-10 days once received to process your return.

 

Please send all returns with receipt to:

RÓEN BEAUTY

360 West 132nd Street

Los Angeles, CA 90061

 

DO YOU OFFER INTERNATIONAL SHIPPING?

We currently ship to the following: Canada, Mexico, United Kingdom, Australia, France, Italy, Belgium, Austria, Denmark, Norway, Poland, Germany, Luxembourg, Netherlands, Spain, Sweden, Switzerland, Brazil and New Zealand.

 

INTERNATIONAL SHIPPING OPTIONS

As a new company, we are thrilled to offer international shipping to select countries. International shipping is available via Fed Ex 6-10 business days or USPS 14-30 business daysRates vary by country and will be calculated at checkout.

 

INTERNATIONAL CUSTOMS & DUTIES

Please be aware that shipping charges do not include international customs, duties, tariff, or broker taxes. All applicable taxes and duties will be paid by the customer and are due to the carrier. Contact the customs office in your local destination for information about any applicable duties or taxes. Packages may be  held at the local sorting facility until customs are paid. Customs fees may be applied after package is received.

 

WILL YOU BE AVAILABLE IN ANY RETAILERS?

We are available exclusively online at roenbeauty.com